Privacy Policy
At Vegas Casino Online (“Vegas Casino,” “Casino,” “we,” “our,” or “us”), safeguarding your personal information is a core responsibility. This Privacy Policy describes how we collect, use, protect, and share your data whenever you interact with our website, software, customer support, or promotional services.
By creating an account or using our platform, you confirm that you understand and accept the practices described in this Policy. If at any time you do not agree with these terms, please discontinue use of our services.
1. Scope of This Policy
This Policy applies to all information collected through:
- The Vegas Casino website
- Customer service interactions (email, chat, phone)
- Marketing communications, promotions, loyalty programs, and contests
This Policy does not cover third-party websites, advertising networks, payment providers, or services beyond our control. We recommend reviewing the privacy practices of any external services you interact with.
2. Information We Collect
We collect information in three ways: (1) information you provide, (2) information collected automatically, and (3) information received from verified third-party partners.
2.1 Information You Provide
We collect personal information needed to create and maintain your account, including:
- Full name, home address, phone number, and email
- Login credentials (username and password)
- Payment details for deposits and withdrawals
- Identity verification documents (ID, proof of address, proof of funds)
- Age verification information
- Communications with customer support
- Information submitted during promotions, contests, surveys, or loyalty programs
2.2 Information Collected Automatically
When you visit our website or use our software, we automatically gather technical information such as:
- IP address (used to verify geographic eligibility)
- Device type, browser version, operating system
- Activity logs within the platform
- Cookies used to maintain login sessions and enhance navigation
We use cookies and similar technologies to operate our platform, maintain secure login sessions, remember basic preferences, and support limited performance and analytics functions. These tools help us ensure proper website functionality, improve stability, and detect potential security issues. Certain cookies may persist for a limited period to support essential platform operations. Where required by law, we will request your consent before placing non-essential cookies on your device.
2.3 Information from Third Parties
We may receive information from:
- Identity verification partners (KYC, AML compliance)
- Payment processors (verification of transactions, fraud checks)
- Affiliate partners (to confirm referral source)
- Advertising partners (providing only aggregated, non-personal campaign reporting; no tracking cookies or identifiers are permitted on our site)
- Service providers assisting with geolocation or responsible gaming tools
We use this information only to verify your identity, fulfill regulatory obligations, or protect the platform from fraud.
3. Legal Bases for Processing
We process your information under the following legal grounds:
- Contract Fulfillment: Operating your account, processing payments, and providing requested services
- Legal Compliance: Meeting regulatory obligations, including identity verification, anti-fraud checks, and anti-money-laundering requirements
- Legitimate Interests: Ensuring platform integrity, preventing abuse, improving user experience
- Consent: When sending marketing messages or promotions (you may unsubscribe at any time)
You may withdraw consent at any time without affecting the legality of prior processing.
4. How We Use Your Information
We use your data for:
- Account creation, authentication, and management
- Processing deposits, withdrawals, and bonus eligibility
- Protecting against fraud and unauthorized activity
- Providing customer support 24/7
- Offering promotions and casino updates (optional)
- Enhancing website performance, safety, and user experience
- Complying with legal requests or regulatory standards
Confidentiality of winnings, payouts, and financial activity remains a priority, and such information is never shared except when required by law.
5. Data Sharing and Disclosure
We do not sell or rent your information to external parties. We may, however, disclose information under limited circumstances:
- Authorized Service Providers: Payment processors, fraud-monitoring partners, and technical support teams who assist in operating the platform
- Government & Regulatory Authorities: When required to comply with legal obligations, investigations, or court orders
- Security & Protection: When necessary to protect our systems, players, or casino operations
- Corporate Transactions: In the event of business restructuring, merger, or transfer of assets
- With Your Consent: When you explicitly authorize us to share specific information
6. International Data Transfers
Your data may be stored or processed outside your home country. When doing so, we ensure safeguards through recognized legal mechanisms, such as:
- Standard Contractual Clauses (SCCs)
- Binding contractual agreements
- Equivalent protections required by applicable privacy laws
These measures ensure your information receives the same level of protection regardless of location.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this Policy, including:
- Operate your account and deliver services
- Fulfill legal and regulatory obligations (including AML/KYC retention periods)
- Resolve disputes and maintain accurate audit trails
- Support fraud-prevention systems
After retention periods expire, we securely delete or anonymize the data.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access your personal data
- Request corrections
- Request deletion (where legally permissible)
- Restrict processing
- Object to certain uses (e.g., direct marketing)
- Request data portability
- Withdraw consent at any time
You may exercise these rights by contacting Customer Support. Please note that certain rights—such as deletion, restriction, or objection—may be limited where we are legally required to retain or process your information for regulatory purposes, including anti-money-laundering (AML), counter-fraud requirements, responsible gaming obligations, and mandatory record-keeping periods.
9. Cookies & Tracking Technologies
We use cookies and similar technologies to help operate and improve our platform. These technologies allow us to maintain secure login sessions, verify geographic eligibility, remember your basic preferences, and support limited analytics that help us understand overall site performance.
Types of cookies we may use include:
- Essential cookies: Required for core functionality, such as account login, security, and navigation.
- Performance or analytics cookies: Used to understand site performance trends, detect issues, and improve user experience.
- Preference cookies: Used to remember certain site settings or choices to provide a smoother experience.
Where required by applicable law, we will request your consent before using non-essential cookies. You may disable cookies through your browser settings; however, doing so may limit certain features or impact the stability of your session.
10. Data Security
We implement extensive technical and organizational measures to safeguard your personal information, including:
- Strong encryption technologies for data transmission and financial transactions (such as 128-bit SSL)
- Secure servers and advanced firewalls
- Continuous monitoring systems designed to detect and prevent unauthorized access
- Internal policies restricting access to personal data to authorized personnel only
While we maintain high security standards, no system is entirely immune to risk. If a security incident occurs that affects your personal information, we will notify you promptly in accordance with applicable legal requirements.
11. Children’s Privacy
Vegas Casino is strictly intended for adults of legal gambling age. We do not knowingly collect or process information from minors. If such data is identified, it will be deleted and access restricted immediately.
12. Responsible Gaming Monitoring
We may process your information to support responsible gaming requirements, including monitoring gameplay or transaction patterns, enforcing self-exclusion or cooling-off periods, applying limits you request, and complying with regulatory obligations designed to prevent harmful gambling behavior.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted here with a revised effective date. For significant changes, we may provide additional notice (e.g., via email or an on-site banner).
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact our Customer Support team any time — we are available 24/7 to assist you.
Email: [email protected]
We will reply to all of your E-Mails within 24 hours latest.